Your privacy matters to us. This page explains exactly what personal data Royal X collects, why we collect it, how it is used, and what rights you have as a player based in the Philippines. Reading this takes less than five minutes and puts you fully in the picture.
When you register an account with Royal X, we collect the personal information you provide directly — including your full name, date of birth, email address, mobile number, and your preferred payment details. We also collect identity verification documents such as a government-issued ID when required under Philippine gaming regulations or our internal Know Your Customer (KYC) process. During your sessions on the platform, we automatically gather technical data including your IP address, device type, browser version, operating system, and session timestamps. This technical data helps us detect suspicious activity, prevent fraud, and ensure the platform runs correctly on your device. We may also collect information about how you interact with the platform — such as which games you play, how long your sessions last, and which promotions you view — to improve your experience and meet our responsible gaming obligations. All data collection is limited to what is genuinely necessary for the purposes described in this policy. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless you voluntarily provide it in a support context.
Royal X uses your personal data for a set of clearly defined purposes, all of which are necessary to operate a legitimate online gaming platform for Filipino players. The primary purpose is to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with applicable regulations. We also use your data to communicate with you about your account — including transaction confirmations, security alerts, and support responses. Where you have opted in, we may send you promotional communications about bonuses and new features available on the platform; you can withdraw this consent at any time by contacting our support team. Your gameplay and session data is used internally to monitor for problem gambling indicators and to fulfil our responsible gaming commitments. We use technical and device data to maintain platform security, investigate fraud, and resolve disputes. We do not use your personal data to make fully automated decisions that produce significant legal effects on you without human review.
Royal X does not sell, rent, or trade your personal information to any third party for their own marketing purposes — full stop. We do share limited data with trusted service providers who help us operate the platform, including payment processors that handle your deposits and withdrawals, identity verification partners who assist with KYC checks, and cloud infrastructure providers who store platform data securely. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose beyond the specific service they provide to us. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when we are legally required to do so — for example, in response to a valid court order or a request from PAGCOR or other relevant bodies. In the event that Royal X undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any material change to how your data is handled. We will never share your data with third parties for advertising profiling or behavioural targeting outside of the Royal X platform.
We retain your personal data for as long as your account remains active and for a period after closure as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering regulations and gaming licence conditions. Technical logs and session data are retained for shorter periods — generally between three and twelve months — unless a specific investigation or dispute requires us to keep them longer. If you request deletion of your account and there is no legal obligation requiring us to retain your data, we will delete or anonymise your personal information within a reasonable timeframe. Marketing preferences and communication opt-out records are kept indefinitely to ensure we honour your choices even if you later re-register. Once the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. You may request information about the specific retention period applicable to your data by contacting our support team.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, you have a number of rights in relation to the personal data we hold about you. You have the right to be informed about how your data is collected and used — which is the primary purpose of this policy. You have the right to access a copy of the personal data we hold about you, and to request corrections if any of that data is inaccurate or incomplete. You have the right to object to the processing of your data in certain circumstances, and to request that we restrict processing while an objection is being reviewed. You also have the right to request erasure of your personal data where there is no longer a lawful basis for us to retain it, subject to our legal and regulatory obligations described above. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided in the footer of this page, and we will respond within the timeframe required by applicable law.
Royal X uses cookies and similar tracking technologies to make the platform function correctly and to improve your experience as a Filipino player. Essential cookies are required for core functions such as keeping you logged in during a session, remembering your language and currency preferences, and maintaining the security of your account. We also use analytics cookies to understand how players navigate the platform — for example, which pages are visited most often and where players encounter difficulties — so we can make targeted improvements. You can control non-essential cookies through your browser settings; however, disabling essential cookies may prevent certain parts of the platform from working correctly. We do not use third-party advertising cookies or allow external ad networks to place tracking technologies on our platform. Any analytics data collected via cookies is aggregated and anonymised before being used for platform improvement decisions. If you have questions about specific cookies in use, our support team can provide a current list on request.
Protecting your personal data is a core operational priority at Royal X, and we implement a range of technical and organisational measures to keep your information secure. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Passwords are stored using strong one-way hashing algorithms — we never store your password in a readable format, and our staff cannot retrieve it. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with data access are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the National Privacy Commission of the Philippines within the timeframes required by law. While no system can guarantee absolute security, we are committed to maintaining the highest practical standard of data protection for every player on the platform.
Royal X may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements, or improvements to the platform. When we make material changes, we will update the "last updated" date shown at the top of this page and, where appropriate, notify registered players via email or an in-platform notice. Your continued use of the Royal X platform after any updated policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you are always aware of how your data is being handled. If a proposed change would significantly affect your rights or the way we use your data, we will provide more prominent notice and, where required by law, seek your consent before the change takes effect. Previous versions of this policy are available on request from our support team. If you have any questions about this policy or how your data is handled, please reach out to us using the contact details in the footer below.
If you want to exercise your data rights or have a question about this policy, visit our FAQ page for quick answers, or check our Responsible Gaming page for player protection resources. You can also reach our support team at the contact details in the footer below.
Your data is protected, your identity is secure, and your experience is built for Filipino players. Create your free Royal X account today and enjoy casino-style entertainment and sports betting in Philippine pesos — all from your mobile.